Privacy Policy

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Introduction and Who We Are

Welcome to Pequod's Pizza. We are a food service business operating in the United States and are deeply committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our digital platforms. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations governing the collection and processing of personal data.

Throughout this document, references to "Pequod's Pizza," "we," "us," or "our" refer to the operating entity behind the website pequodspizza.digital. References to "you," "your," or "user" refer to any individual who accesses our website, places an order, creates an account, or otherwise interacts with our services.

Our contact details for all privacy-related inquiries are as follows:

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we respectfully request that you discontinue using our website and services.

2. Information We Collect

We collect several categories of personal and non-personal information through various means. The data we collect depends on how you interact with our website and services. Below is a detailed breakdown of the categories of information we may collect.

2.1 Personal Identification Information

When you register for an account, place an order, sign up for our newsletter, participate in a promotion, or contact our customer service team, we may collect the following personal identification information:

• Full Name: Your first and last name for account creation and order processing.
• Email Address: Used for order confirmations, account management, and marketing communications (where consent has been provided).
• Phone Number: Used for delivery coordination, customer service communications, and account verification.
• Delivery Address: Your residential or business address for the purpose of fulfilling food delivery orders.
• Billing Information: Credit card or debit card details, billing address, and other payment-related data processed securely through our third-party payment processors.
• Account Credentials: Username and encrypted password for registered accounts on our platform.
• Date of Birth: Collected in certain instances to verify age compliance (our services are intended for users 18 years of age and older).

2.2 Usage and Behavioral Data

We automatically collect certain data about how you interact with our website and digital platforms. This includes:

• Pages Visited: Information about which pages or sections of our website you view and the duration of your visits.
• Clickstream Data: Records of the links you click, buttons you interact with, and navigation paths you take through our website.
• Search Queries: Searches you perform within our website, including menu item searches.
• Order History: Records of items ordered, order frequency, preferences, and order values.
• Time and Date of Access: Timestamps of when you visit our website or use our services.
• Session Duration: The length of time spent during each visit or session on our platform.

2.3 Device and Technical Information

When you access our website from any device, we may collect certain technical and device-specific information, including:

• IP Address: Your Internet Protocol address, which may be used to determine your approximate geographic location.
• Browser Type and Version: The web browser you are using (e.g., Chrome, Firefox, Safari) and its version number.
• Operating System: The operating system running on your device (e.g., Windows, macOS, iOS, Android).
• Device Type: Whether you are accessing our website from a desktop computer, laptop, tablet, or mobile device.
• Screen Resolution: Technical display information used for optimizing your viewing experience.
• Referring URL: The website or page from which you arrived at our website.
• Mobile Device Identifiers: Where applicable, advertising identifiers or device identifiers associated with mobile devices.

2.4 Cookie and Tracking Technology Data

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. For more detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy available on our website.

2.5 Communications Data

If you contact us via email, phone, live chat, or any other communication channel, we may retain records of those communications, including the content of your messages, any attachments, and metadata associated with the communication (such as date and time).

2.6 User-Generated Content

If you submit reviews, ratings, feedback, photographs, or other content through our website or affiliated platforms, we may collect and store that content as part of your profile or our service improvement efforts.

3. How We Use Your Information

The personal information we collect is used for a variety of legitimate business purposes. We will only use your data in ways that are consistent with the purposes outlined at the time of collection, or as otherwise permitted by applicable law. Our primary uses of your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements.
• Managing your account and providing access to account-specific features and order history.
• Facilitating secure payment processing through our third-party payment service providers.
• Communicating with you regarding your orders, including confirmation emails, delivery status updates, and customer service inquiries.
• Providing customer support and resolving disputes or complaints related to our services.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and behavioral data to better understand how customers interact with our website and services.
• Identifying trends, preferences, and areas for improvement in our menu offerings, pricing, and user experience.
• Conducting internal research and development to enhance the functionality, performance, and security of our digital platforms.
• Generating aggregated, anonymized statistical reports for business planning and decision-making purposes.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items or services — where you have provided your consent or where we have a legitimate interest in doing so.
• Personalizing marketing communications based on your order history, preferences, and behavioral data.
• Conducting loyalty programs, reward campaigns, and referral programs where you have opted in.
• Displaying targeted advertising on third-party platforms based on your interests and interactions with our website.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations, including tax obligations and food safety requirements.
• Responding to lawful requests from government authorities, law enforcement agencies, or regulatory bodies.
• Detecting, preventing, and investigating fraudulent activity, unauthorized access, or other illegal conduct on our platform.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the general public.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your data with carefully selected third parties under specific circumstances, as described below.

4.1 Service Providers and Business Partners

We work with a range of third-party service providers who assist us in operating our business and delivering our services. These may include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf (e.g., Stripe, Square, PayPal).
• Delivery Partners: Third-party delivery platforms or independent contractors who fulfill food delivery orders.
• Email Service Providers: Platforms used to send transactional and marketing emails (e.g., Mailchimp, SendGrid).
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Cloud Hosting Providers: Companies that provide the infrastructure and hosting services for our website and databases.
• Customer Support Tools: Platforms used to manage customer service communications and ticketing systems.

All third-party service providers are contractually required to handle your personal information in accordance with applicable privacy laws and are prohibited from using your data for any purpose other than providing services to Pequod's Pizza.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other binding legal process.
• Respond to requests from government agencies, law enforcement authorities, or regulatory bodies.
• Protect and defend the legal rights or property of Pequod's Pizza.
• Prevent, detect, or investigate suspected fraud, security breaches, or other illegal activities.
• Protect the vital interests or safety of our users, employees, or the general public.

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, asset sale, or any other form of business transition, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of such a transfer and ensure that the receiving entity is bound by privacy standards at least as protective as those described in this Privacy Policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, analytics, or other business purposes. Such data cannot be used to identify any individual user.

5. Data Security

The security of your personal information is of paramount importance to us. We have implemented a comprehensive set of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our web servers.
• Secure Payment Processing: All payment card data is processed by PCI-DSS compliant third-party processors. We do not store full card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, and is protected by strong authentication mechanisms.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored using intrusion detection systems to identify and respond to potential threats.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses in our systems.

5.2 Organizational Security Measures

• All employees and contractors who handle personal data receive regular training on data privacy and security best practices.
• We maintain internal data governance policies that govern how personal information is collected, stored, accessed, and deleted.
• We have documented incident response procedures in place to address data breaches or security incidents in a timely and legally compliant manner.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable state and federal privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we extend the following rights to all users of our platform as a matter of our company policy:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion: Subject to applicable legal obligations, you may request the deletion of your personal data from our systems.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] — with the subject line "Privacy Rights Request"
• Website: pequodspizza.digital

We will respond to your request within 45 days of receipt. In certain complex cases, we may require an additional 45-day extension, in which case we will notify you promptly. We may need to verify your identity before processing your request to protect the security of your account and personal information.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, legal obligations may require us to retain certain data for longer periods than those listed above.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to remember your actions and preferences (such as login details, language settings, and font size) over a period of time, so you do not have to re-enter them whenever you return to the site or browse from one page to another.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. Without these cookies, services you have requested — such as logging into your account or adding items to your cart — cannot be provided.
• Performance and Analytics Cookies: These collect information about how you use our website, such as which pages you visit most often. All information collected is aggregated and therefore anonymous.
• Functionality Cookies: These allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.

8.3 Managing Your Cookie Preferences

You may control and manage cookie settings through your browser preferences or through our Cookie Consent Manager available on our website. Please note that disabling certain cookies may affect the functionality and performance of our website.

9. Children's Privacy

Our website and services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws, we do not direct our services to minors, and we do not knowingly allow minors to register for accounts or place orders through our platform.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers and technology partners may operate in other countries, which means that your personal data may be transferred to, stored in, or processed in countries outside of your country of residence.

Where such international data transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your personal information, including:

• Entering into data processing agreements with our service providers that include standard contractual clauses or other legally recognized transfer mechanisms.
• Verifying that our service providers implement adequate security measures to protect your personal data.
• Ensuring compliance with applicable U.S. and international data transfer regulations.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy. If you have concerns about the international transfer of your data, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, partner portals, or other external services. Please note that this Privacy Policy applies solely to information collected through our website at pequodspizza.digital and does not govern the privacy practices of any third-party websites.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our platform. We are not responsible for the privacy practices, content, or security measures implemented by external websites, even if you access them via a link on our website.

12. Changes and Updates to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing users of the changes.
• Where required by law or where we deem it appropriate, send a notification via email to registered users.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

13. Filing a Complaint with a Data Protection Authority

If you are a resident of California and believe that we have violated your rights under the CCPA/CPRA, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

Contact details for the relevant U.S. regulatory and consumer protection authorities are as follows:

Before filing a complaint with a regulatory authority, we kindly request that you first contact us directly so that we have the opportunity to address your concerns promptly and in good faith. We take all privacy complaints seriously and will make every effort to resolve issues to your satisfaction.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact our privacy team using the details below. We are committed to responding to all legitimate inquiries in a timely, transparent, and helpful manner.

When contacting us, please include your full name, the email address associated with your account (if applicable), and a clear description of your inquiry or request. This will help us process your request more efficiently and ensure that we respond accurately to your specific situation.

This Privacy Policy was last reviewed and updated on March 28, 2026. All provisions of this policy are effective as of this date.